Privacy Policy

Last updated: September 22, 2025

This Privacy Policy describes how Urban Power (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you use our website, mobile applications, and services (together, the “Services”). By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect the following information when you interact with us:

• Name, mobile number, email address and postal address
• Booking details and service preferences
• Payment-related information (processed securely via third-party gateways)
• Messages, enquiries or feedback shared with our support team

1.2 Information Collected Automatically

When you visit our website or use our Services, we may automatically collect:

• Device information (such as device type, browser type, operating system)
• IP address, approximate location, date and time of access
• Usage data such as pages visited, clicks, time spent on the website

1.3 Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, understand usage patterns, and improve our Services. You can control cookie settings through your browser; however, disabling cookies may affect certain features of the website.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process bookings and deliver our services at your premises
• To communicate regarding confirmations, reminders, updates, and support
• To personalize your experience and show relevant content or offers
• To improve our website, services, quality and customer experience
• To handle complaints, disputes or service-related issues
• To comply with legal obligations and enforce our terms and policies

3. Legal Basis for Processing

Where applicable, we process your personal information on the basis of:

• Your consent
• Performance of a contract (e.g., to provide services you book)
• Legitimate business interests (such as improving our Services)
• Compliance with legal or regulatory obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following situations:

• With our in-house or partner technicians and service professionals, only to the extent needed to complete your booking.
• With payment gateways, SMS / email providers and other service partners who assist us in operating our business (all such partners are expected to follow appropriate data protection practices).
• When required by law, regulation, legal process, or to respond to valid requests by public authorities.
• To protect our rights, property, safety, or that of our customers and partners.

5. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, tax, accounting or legal reporting requirements).

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction or update of inaccurate or incomplete information
• Request deletion of your information, subject to legal or contractual obligations
• Withdraw consent where processing is based on your consent
• Opt out of marketing communications at any time

To exercise these rights, you can contact us using the details provided in the Contact Us section below.

8. Third-Party Links & Services

Our website may contain links to third-party websites or services that are not operated by Urban Power. We are not responsible for the content or privacy practices of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.

10. International Data Transfers

Our primary operations are based in India. If your data is ever transferred or processed outside your country, we will ensure that appropriate safeguards are in place in line with applicable data protection laws.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or for other operational reasons. The updated version will be indicated by the “Last updated” date at the top of this page and will be effective as soon as it is posted.

We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us